Shipping Policy
Thank you for shopping at Sorose. We are committed to delivering your order quickly and securely. Please read our Shipping Policy before placing an order.
Interpretation and Definitions
Definitions
For the purposes of this Shipping Policy:
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Company ("We", "Us", or "Our") refers to Sorose.
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Goods refer to the products available for purchase on our website.
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Orders mean requests placed by customers to purchase goods.
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Website refers to sorosekicks.in.
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You refers to the customer purchasing products from our website.
Order Processing
We process orders as quickly as possible.
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Orders are usually processed and shipped within 24 hours.
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Orders placed on Sundays or public holidays may be processed on the next business day.
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During major sales or festive seasons, processing may take slightly longer.
Shipping & Delivery
We use Express Shipping for all orders across India.
Estimated Delivery Time:
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Metro Cities: 2–3 business days
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Other Locations: 3–5 business days
While most orders arrive within the estimated timeframe, delivery may occasionally be affected by courier operations or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email and message containing your tracking details. You can use the tracking number to monitor your shipment through our courier partner.
Failed Delivery Attempts
If the courier is unable to deliver your package after multiple attempts due to customer unavailability or an incorrect address, the order may be returned to us. Any additional shipping charges for re-delivery may be the responsibility of the customer.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with our courier partner to resolve the issue as quickly as possible.
Shipping Delays
Although we strive to deliver every order on time, delays may occur due to weather conditions, natural disasters, public holidays, courier disruptions, or other events beyond our control. We appreciate your understanding in such situations.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Email: info.sorose@gmail.com
Website: sorosekicks.in
Country: India
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon being posted on our website.